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Froggy Jumps
Froggy Jumps

Rana Digital: Canales y Contact Center

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Rana Digital: Canales y Contact Center

Froggy Jumps

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About this activity

Quiz de procesos digitales

Created by

Jose Elías
Jose Elías
El Salvador

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Rana Digital: Canales y Contact Center
 

Froggy Jumps

Rana Digital: Canales y Contact CenterOnline version

Quiz de procesos digitales

by Jose Elías
1

¿Cuál es el punto inicial de atención para las compras gestionadas por WhatsApp?

2

¿Dónde se genera la orden una vez recibida la solicitud en el Contact Center?

3

¿Cuál es uno de los pilares de servicio al trabajar como un solo equipo en digital?

4

¿Qué debe revisar de inmediato el equipo responsable en sucursal al finalizar una compra en línea?

5

¿Qué sistema se utiliza junto con vERP POS para gestionar pedidos del Contact Center?

6

¿Qué garantiza el Contact Center al trabajar con los equipos de sucursal?

7

“Cada número de orden representa a un cliente que confía en nosotros” es parte de:

8

¿Qué canal se utiliza para coordinar respuestas y seguimiento de pedidos en Digital?

9

¿Qué indicador se centra en la experiencia y confianza del cliente en el proceso digital?

10

¿Qué recurso es clave para asegurar una atención integrada entre canales?

 
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