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Froggy Jumps
Froggy Jumps

Gestión de la Calidad

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Gestión de la Calidad

Froggy Jumps

Played 9
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About this activity

Cuestionario sobre calidad en servicios

Created by

Inma Pritelecom
Inma Pritelecom
Spain

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Gestión de la Calidad
 

Froggy Jumps

Gestión de la CalidadOnline version

Cuestionario sobre calidad en servicios

by Inma Pritelecom
1

¿Qué busca lograr el objetivo final de la calidad en una empresa?

2

¿Qué engloba la calidad en una empresa de restauración?

3

¿Qué aporta la calidad total respecto a las áreas de la empresa?

4

¿Qué modelo de calidad se centra en prevenir problemas desde el diseño?

5

¿Qué aspecto destaca Deming en su ciclo PDCA?

6

¿Qué idea central propone Ishikawa para la calidad?

7

¿Qué aporta Crosby al concepto de calidad?

8

¿Qué significa la “calidad total” en la empresa?

9

¿Qué rol tiene el área de investigación de mercados en calidad?

10

¿Qué Gurú enfatiza la participación de los trabajadores para la productividad?

11

¿Qué es la servucción?

12

¿Cuál es el objetivo final de la calidad?

13

¿De qué depende la satisfacción del cliente?

14

¿Cuál fue la primera etapa de la calidad?

15

¿Qué hacía el control por inspección?

 
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