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Froggy Jumps
Froggy Jumps

CRM: Gestión de Clientes

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CRM: Gestión de Clientes

Froggy Jumps

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About this activity

Desafío sobre CRM y sus conceptos

Created by

Mauricio Olvera
Mauricio Olvera
Mexico

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CRM: Gestión de Clientes
 

Froggy Jumps

CRM: Gestión de ClientesOnline version

Desafío sobre CRM y sus conceptos

by Mauricio Olvera
1

¿Qué significa CRM en el contexto empresarial?

2

¿Cuáles son las dos dimensiones del CRM ?

3

Nombre un objetivo principal del CRM.

4

¿Qué es un CRM operativo?

5

Menciona una herramienta representativa de CRM analítico.

6

¿Qué tipo de CRM facilita el intercambio de información entre departamentos?

7

¿Qué tecnología potencia el CRM con puntuación de leads y churn?

8

¿Qué significa KPI en analítica de CRM?

9

¿Qué fase de implementación enfatiza migración y limpieza de datos?

10

Qué métrica ayuda a planificar ingresos futuros basada en el pipeline?

 
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