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VOR Notes

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United Kingdom

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VOR Notes

by DTM
1

True or False: VOR notes are visible on FMG Connect? True (Yes) False (No)

2

Can you use abbreviations in a VOR note such as ECD/ACD/BID etc?

3

Can a VOR note be Copied and Pasted?

4

Do we only leave a VOR note for repairer update from garage?

5

26/06/25 – Julie at the garage confirmed the vehicle booked in for 28/06/25. Next chase to confirm that the vehicle has arrived on site, repairs have begun, and an ECD has been provided.

6

For which customers should we NOT leave VOR notes for? Yes (Kinto,BCA, and DHL) No (Kinto, BCA, and TP)

7

Jane called to get an update on their hire. Sent the hire form across to the hire team to book.

8

If a garage calls through saying they can’t get in touch with the driver to arrange BID – would you put this down as a VOR note?

9

Which team in FMG are in charge of VOR notes and sends reports? Yes (Client Services) No (Downtime Management)

10

Agent sent an email to the garage, which included multiple registrations to get an answer in bulk. If a repairer update is given, can this email with multiple registrations be added as a VOR note?

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