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Crossword Puzzle
Crossword Puzzle

Fundamentos de Servicio al Cliente

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Fundamentos de Servicio al Cliente

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About this activity

Conceptos clave para un buen servicio

Created by

Jessica Monsalve Cárdenas
Jessica Monsalve Cárdenas
Colombia

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Fundamentos de Servicio al Cliente
 

Crossword Puzzle

Fundamentos de Servicio al ClienteOnline version

Conceptos clave para un buen servicio

by Jessica Monsalve Cárdenas
1

Es el conjunto de acciones, procesos y estrategias que una empresa implementa para satisfacer las necesidades del cliente antes, durante y después de la compra, buscando generar una experiencia positiva y fidelización.

2

Actitud cordial y respetuosa al interactuar con clientes.

3

Capacidad de entender y compartir los sentimientos del usuario.

4

Es el contacto directo que se tiene con el cliente para orientarlo, informarlo o resolver sus inquietudes en un momento específico, a través de diferentes canales como presencial, telefónico o digital.

5

Es el proceso mediante el cual una empresa logra que un cliente continúe comprando sus productos o servicios, creando una relación de confianza, satisfacción y lealtad a lo largo del tiempo.

6

Es un modelo donde el cliente es el centro de todo e integra factores como: Sistemas, personal y estrategias

7

Son los instantes en los que el cliente tiene contacto con la empresa y forma una impresión sobre la calidad del servicio recibido.

8

Valor agregado que diferencia a una empresa de otra.

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