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About this activity

Lee el enunciado y determina si es o no correcto

Created by

Paola Ruiz
Paola Ruiz
Colombia

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Informes AP3 F2 AIC
 

Informes AP3 F2 AICOnline version

Lee el enunciado y determina si es o no correcto

by Paola Ruiz
1

Los informes son una herramienta de gestión utilizada para resumir la planeación, gestión o seguimiento de un tema, actividad o proyecto.

2

Los agentes de atención al cliente nunca necesitan conocer la estructura de un informe porque no hace parte de sus funciones.

3

El objetivo de un informe indica a quién va dirigido el documento.

4

El destinatario del informe corresponde a la persona o área a la cual se dirige el documento.

5

En el desarrollo de la temática de un informe se pueden incluir tablas, gráficos e indicadores para facilitar la comprensión de la información.

6

Las conclusiones y recomendaciones no aportan valor al informe, ya que solo resumen la información presentada.

7

Los informes expositivos se caracterizan por describir la información sin realizar un análisis profundo de la misma.

8

Los informes interpretativos solo muestran los hechos, sin incluir conclusiones ni recomendaciones.

9

Desde el rol de atención al cliente, los informes suelen elaborarse principalmente con fines expositivos.

10

Un informe de gestión desde el rol permite al agente describir sus actividades diarias y los logros obtenidos.

 
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