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Crossword Puzzle
Crossword Puzzle

Crucigrama: Estándares de Servicio

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Crucigrama: Estándares de Servicio
 

Crossword Puzzle

Crucigrama: Estándares de ServicioOnline version

Conceptos clave de servicio al cliente

by Mariolis Perez
1

Percepciones deseadas por el cliente sobre el servicio.

2

Requisitos básicos o deseados para satisfacer al usuario.

3

Postura y comportamiento del personal ante los clientes.

4

Proceso continuo para optimizar la calidad y la eficiencia.

5

Grado de excelencia y adecuación a normas.

6

Intervalo entre la solicitud del cliente y la acción recibida.

7

Capacidad de lograr resultados deseados con recursos mínimos.

8

Normas o reglas que guían la prestación del servicio.

6
1
4
5
7
8
2
 
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