Delivery Quiz

Froggy Jumps

Played 1

Create copy

About this activity

Day 4 quiz

Created by

Zeineb MEKKI

Ireland

Download the paper version to play

Top 10 results

#	Player	Accuracy	time
1	Zeineb MEKKI April 23, 2026	% 75	02:46

Do you want to stay in the Top 10 of this game? Log in to identify yourself.

Make your own free game from our game creator

Compete against your friends to see who gets the best score in this game

Make challenge

The Integumentary System

Breanna Nesbitt

United States

(58)

Functions and Structures of the skin
pizza

Lorelay Tyana

Romania

(259)

joc despre pizza
Phlebotomy Order of Draw Quiz

Pamela Chapman

United States

(59)

Test your knowledge of the order of draw in Phlebotomy with these 10 questions!
Bill of Rights Game - The Constitutionalist

Doni The Don

United States

(89)

Test your knowledge on the Bill of Rights. A fun way to test your knowledge and focus on where you need to improve.
Ethos, Pathos, and Logos Quiz

Kristine Vester

United States

(131)

Test your knowledge of ethos, pathos, and logos with these 10 questions on examples of persuasive techniques.


Froggy Jumps Delivery QuizOnline version Day 4 quiz by Zeineb MEKKI 1 In which scenario should you use Close instead of Resolve? a You're informing the customer of a delay b The case is a gratitude message c You’ve processed a refund 2 What happens if the customer replies to a case in Request > Customer status? a A new case is created b It updates the same case c A system notification is sent 3 What is the purpose of the “Notice to Customer” contact reason? a Collect feedback on product quality b Proactively inform customers about an issue c Trigger automatic closure 4 Can store availability of an item be checked online? a No, only in-store b Yes, using the “Store availability” option c Yes, but only for new collections 5 If a customer asks for the length of a dress that can't be found on the website, what should be your first step? a Escalate the case to Online Operations b Look it up in the collection life section c Escalate the query to the E-business team 6 24-hour, urgent, or express deliveries: a Usually offered for store deliveries only and may be restricted to selected cities or areas. b Usually offered for home deliveries only and may be restricted to selected cities or areas. c Usually offered for home and store deliveries and may be restricted to selected cities or areas. 7 "Customer Promise" is... a the estimated delivery date that was communicated when making the purchase. b the estimated shipping date that was communicated when making the purchase. c the exact date of delivery 8 Mango employees working at the headquarters in Spain additionally have the option to collect and return their orders at the offices in Palau de Plegamans or at the logistics distribution centre in Lliçà. a True b False c

Froggy Jumps

Delivery QuizOnline version

Day 4 quiz

by Zeineb MEKKI

In which scenario should you use Close instead of Resolve?

You're informing the customer of a delay

The case is a gratitude message

You’ve processed a refund

What happens if the customer replies to a case in Request > Customer status?

A new case is created

It updates the same case

A system notification is sent

What is the purpose of the “Notice to Customer” contact reason?

Collect feedback on product quality

Proactively inform customers about an issue

Trigger automatic closure

Can store availability of an item be checked online?

No, only in-store

Yes, using the “Store availability” option

Yes, but only for new collections

If a customer asks for the length of a dress that can't be found on the website, what should be your first step?

Escalate the case to Online Operations

Look it up in the collection life section

Escalate the query to the E-business team

24-hour, urgent, or express deliveries:

Usually offered for store deliveries only and may be restricted to selected cities or areas.

Usually offered for home deliveries only and may be restricted to selected cities or areas.

Usually offered for home and store deliveries and may be restricted to selected cities or areas.

"Customer Promise" is...

the estimated delivery date that was communicated when making the purchase.

the estimated shipping date that was communicated when making the purchase.

the exact date of delivery

Mango employees working at the headquarters in Spain additionally have the option to collect and return their orders at the offices in Palau de Plegamans or at the logistics distribution centre in Lliçà.

True

False

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Delivery Quiz

Froggy Jumps

About this activity

Created by

Download the paper version to play

Top Games

Froggy Jumps

The Integumentary System

Froggy Jumps

pizza

Froggy Jumps

Phlebotomy Order of Draw Quiz

Froggy Jumps

Bill of Rights Game - The Constitutionalist

Froggy Jumps

Ethos, Pathos, and Logos Quiz

Froggy Jumps

Delivery QuizOnline version

by Zeineb MEKKI

In which scenario should you use Close instead of Resolve?

What happens if the customer replies to a case in Request > Customer status?

What is the purpose of the “Notice to Customer” contact reason?

Can store availability of an item be checked online?

If a customer asks for the length of a dress that can't be found on the website, what should be your first step?

24-hour, urgent, or express deliveries:

"Customer Promise" is...

Mango employees working at the headquarters in Spain additionally have the option to collect and return their orders at the offices in Palau de Plegamans or at the logistics distribution centre in Lliçà.

		%
	Anonymous	%
		%
		%