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Protocolo de Atención al Cliente RA3

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Protocolo de Atención al Cliente RA3

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About this activity

Guía de atención y servicio

Created by

MILAGROS FERNANDEZ MARIA
MILAGROS FERNANDEZ MARIA
Dominican Republic

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Protocolo de Atención al Cliente RA3
 

Protocolo de Atención al Cliente RA3Online version

Guía de atención y servicio

by MILAGROS FERNANDEZ MARIA
1

Debe iniciar con un palabras cordiales en cada interacción.

2

Se deben verificar la identidad del cliente cuando sea necesario y proteger datos personales.

3

Las respuestas técnicas complejas deben usarse sin simplificar para el cliente.

4

Las políticas de privacidad no aplican a la recogida de datos personales del cliente.

5

El saludo oficial puede durar varios minutos y no tiene límite de tiempo.

6

El protocolo permite ignorar las quejas si el cliente interrumpe constantemente.

7

Mantener un tono profesional, empático y respetuoso en todo momento.

8

Se registran las quejas y solicitudes para su seguimiento y cierre del caso.

9

El cliente no necesita explicar su problema si ya fue informado previamente.

10

Es fundamental escuchar al cliente y entender su necesidad antes de proponer una solución.

 
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