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Crossword Puzzle
Crossword Puzzle

Crucigrama ITSM: Tickets de Incidencias

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Crucigrama ITSM: Tickets de Incidencias
 

Crossword Puzzle

Crucigrama ITSM: Tickets de IncidenciasOnline version

Crucigrama sobre tickets de incidencias ITSM

by Pilar Alulema
1

Problema registrado en el sistema de soporte técnico.

2

Registro formal de un fallo o solicitud en el sistema.

3

Nivel de urgencia para atender un ticket.

4

Acuerdo sobre el tiempo máximo para resolver.

5

Colocación de un ticket a un técnico específico.

6

Fase de determinar la causa del fallo.

7

Fase inicial en la creación de un ticket.

8

Estado final cuando se concluye y se archiva.

6
7
2
3
8
4
1
1

evento no planificado que interrumpe o degrada el servicio de TI

2

petición de usuario para servicio o información

3

acuerdo que mide tiempos de cumplimiento entre expectativas y entrega

4

grado de urgencia para resolver la tarea o problema

5

persona responsable de gestionar la tarea o ticket

6

derivar a un nivel superior para obtener soporte adicional

7

etapa para identificar la causa del fallo o fallo del sistema

8

acto de finalizar el ticket tras la resolución del incidente

7
4
6
1
2
5
8
3
 
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