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by Latifah
QR
1

skincare bodycare termasuk ke dalam kategori....

2

Pelanggan menanyakan produk susu yang ada di katalog promo, namun ternyata stoknya sedang kosong di rak maupun gudang. Bagaimana cara menyampaikan informasi ini agar pelanggan tidak merasa kecewa secara personal?

3

Seorang pelanggan mengeluh karena harga di label rak berbeda dengan harga saat di kasir. Langkah pertama apa yang harus Anda lakukan?

Explanation

Menghadapi situasi seperti ini kita mengedepankan empati, transparansi, dan solusi. Sampaikan permohonan maaf dengan tulus, jelaskan penyebabnya tanpa alasan berbelit, dan segera tawarkan alternatif produk pengganti agar pelanggan tetap merasa dihargai dan tidak kecewa atas pelayanan retail

sebagai pegawai retail, penting untuk membuat konsumen puas berbelanja. apabila terdapat permasalahan seperti ini, pastikan meminta maaf terlebih dahulu atas ketidak nyamanan tersebut dan langsung mengecek kesesuaian harga antara label dan sistem kasir.

 
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