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ATENCIÓN AL CIUDADANO: Tipos y Servicio

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ATENCIÓN AL CIUDADANO: Tipos y Servicio

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Tipos y servicio al ciudadano

Created by

Ruby Mildrey Prieto Ochoa
Ruby Mildrey Prieto Ochoa
Colombia

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ATENCIÓN AL CIUDADANO: Tipos y Servicio
 

ATENCIÓN AL CIUDADANO: Tipos y ServicioOnline version

Tipos y servicio al ciudadano

by Ruby Mildrey Prieto Ochoa
1

La atención al ciudadano se clasifica en atención presencial, telefónica y virtual.

2

El servicio no tiene canales de comunicación; solo se ofrece información impresa.

3

Las condiciones para una buena atención incluyen tiempos de respuesta adecuados y trato respetuoso.

4

Las prácticas de procedimiento deben estandarizarse para garantizar igualdad de trato.

5

El triángulo del servicio incluye al usuario, al empleado y a los procesos.

6

Un objetivo de servicio es aumentar costos operativos.

7

Los tipos de atención al ciudadano son solo atención presencial; no hay otros.

8

Un canal de servicio es un medio para comunicarse con el ciudadano, como teléfono o chat.

9

El triángulo de servicio está formado por ciudadano, políticas y tecnología.

10

La clasificación de atención al ciudadano no requiere procedimientos estandarizados.

 
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