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Trato al cliente en instalaciones frigoríficas

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Trato al cliente en instalaciones frigoríficas

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Buenas prácticas de trato al cliente

Created by

Christian Wiehoff
Christian Wiehoff
Spain

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Trato al cliente en instalaciones frigoríficas
 

Trato al cliente en instalaciones frigoríficasOnline version

Buenas prácticas de trato al cliente

by Christian Wiehoff
1

El personal debe escuchar activamente para entender las necesidades del cliente.

2

El trabajador puede revelar datos personales del cliente si son relevantes para el trabajo.

3

Es aceptable usar jerga técnica sin explicación cuando el cliente pregunta.

4

Se debe mantener la confidencialidad de la información del cliente.

5

Se deben explicar claramente las opciones y costos al cliente.

6

Se debe adaptar el tono y la comunicación al nivel de comprensión del cliente.

7

Si el cliente protesta, se le debe gritar para controlarlo.

8

El trabajador debe saludar al cliente con cortesía y respeto.

9

Se puede ignorar las quejas si el cliente parece difícil.

10

Llegar tarde a la cita no afecta la relación con el cliente.

 
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