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Crossword Puzzle

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Crossword Puzzle

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About this activity

Retrouvez les mots clés liés à la satisfaction client et à la relation entre une entreprise et ses clients.

Created by

Maryline Maryline
Maryline Maryline
France

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Crossword Puzzle

SATISFACTIONOnline version

Retrouvez les mots clés liés à la satisfaction client et à la relation entre une entreprise et ses clients.

by Maryline Maryline
1

Action de faire en sorte qu’un client continue d’acheter ou de revenir vers une même entreprise.

2

Ce que ressent un client avant, pendant et après son achat ou son utilisation d’un produit.

3

Message envoyé par un client pour signaler un problème ou une insatisfaction.

4

Questionnaire permettant de connaître l’avis des clients sur un produit ou un service.

5

Quand un client satisfait parle positivement d’une entreprise à son entourage.

6

Ce que le client espère obtenir avant d’acheter un produit ou un service.

7

Service d’une entreprise qui aide les clients et répond à leurs questions ou problèmes.

8

Niveau de contentement d’un client après son expérience avec une entreprise.

9

Lien entre une entreprise et ses clients basé sur les échanges et la confiance.

10

Niveau de performance d’un produit ou d’un service selon le client.

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10
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