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KEPUASAN PELANGGAN

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KEPUASAN PELANGGAN
 

KEPUASAN PELANGGANOnline version

KEPUASAN PELANGGAN

by Latifah
QR
1

Berikut ini yang termasuk faktor yang memengaruhi kepuasan pelanggan adalah

2

Kepuasan pelanggan akan meningkat apabila...

3

Dalam kondisi toko ramai, kasir tetap melayani dengan cepat, tetapi tidak menyapa atau melakukan kontak mata dengan pelanggan. Dampak yang mungkin terjadi adalah…

4

Seorang konsumen lebih memilih belanja di minimarket karena dapat membeli barang dalam jumlah kecil sesuai kebutuhan harian. Hal ini menunjukkan peran retail bagi konsumen yaitu...

Explanation

Kualitas produk dan pelayanan sangat mempengaruhi kepuasan pelanggan karena keduanya secara langsung menjawab kebutuhan fisik dan kebutuhan emosional konsumen saat berbelanja

proses belanja yang mudah akan menghemat waktu sera energi konsumen sehingga konsumen puas berbelanja.

pelanggan merasa kasir bergerak secara cepat dan waktu mereka tidak terbuang, tetapi dari sisi emosional pelanggan merasa kurang dihargai

 
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