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Froggy Jumps
Froggy Jumps

SERVICIO AL CLIENTE I

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SERVICIO AL CLIENTE I

Froggy Jumps

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About this activity

Evaluaciones unidad II

Created by

Norma Ruby Eugenia Vivár
Norma Ruby Eugenia Vivár
Guatemala

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Froggy Jumps

SERVICIO AL CLIENTE IOnline version

Evaluaciones unidad II

by Norma Ruby Eugenia Vivár
1

Es la persona que genera el mensaje o la información a transmitir.

2

Es un fenómeno que se produce cuando quien era el receptor asume el rol de emisor

3

Es el medio a través del que se transmite el mensaje.

4

Está incluyen la puntualidad estricta, un saludo formal, el uso de un todo de voz adecuado.

5

Implica postura ergonómica, pausas activas para evitar fatiga visual y mental.

6

Es el conjunto de características físicas, atributos y actitudes que proyecta un persona y que los demás perciben.

7

Son pilares fundamentales que guían el comportamiento profesional para crear un entorno de honestidad, dignidad y confianza mutua.

8

Réplica entornos laborales, ya sea física o virtualmente.

9

Este tipo de comunicación se utiliza principalmente para proporcionar información.

10

En esta se transmite toda una gama de emociones y estados de ánimo.

 
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