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Froggy Jumps
Froggy Jumps

Politica de Atención al Ciudadano

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Politica de Atención al Ciudadano

Froggy Jumps

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About this activity

Guía de atención al ciudadano

Created by

Lorena Castro
Lorena Castro
Colombia

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Politica de Atención al Ciudadano
 

Froggy Jumps

Politica de Atención al CiudadanoOnline version

Guía de atención al ciudadano

by Lorena Castro
1

¿Cuál es el objetivo principal de la política de atención al ciudadano?

2

¿Qué derecho tiene el ciudadano al solicitar información?

3

¿En cuántos canales debe estar disponible la atención al ciudadano según la política?

4

¿Qué plazo típico debe dar una respuesta a una solicitud de un ciudadano?

5

¿Qué debe hacer la administración ante una queja o reclamo?

6

¿Qué debe garantizar la política para personas con discapacidad o barreras de acceso?

7

¿Qué perfil debe cumplir el personal de atención al ciudadano?

8

¿Qué implica la transparencia en la atención al ciudadano?

9

¿Qué mecanismo facilita la atención en línea de forma segura?

10

¿Qué se busca con la mejora continua de la atención?

 
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