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Froggy Jumps
Froggy Jumps

“Detecta el Reclamo Correcto”

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“Detecta el Reclamo Correcto”

Froggy Jumps

Played 22
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About this activity

Selecciona la repuesta correcta de las tres opciones.

Created by

Ivan Alexandro Fernández Fernández
Ivan Alexandro Fernández Fernández
Dominican Republic

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“Detecta el Reclamo Correcto”
 

Froggy Jumps

“Detecta el Reclamo Correcto”Online version

Selecciona la repuesta correcta de las tres opciones.

by Ivan Alexandro Fernández Fernández
1

1.¿Qué es lo primero al atender un reclamo?

2

Un cliente se queja por ruido en la noche. ¿Qué técnica aplicar?

3

¿Cuál es una respuesta adecuada ante un reclamo?

4

Si hay un error en la factura, el empleado debe:

5

¿Qué demuestra empatía?

6

Un cliente dice: “Estoy muy molesto”. ¿Qué hacer?

7

¿Qué técnica ayuda a entender mejor el problema del cliente?

8

Si la habitación no está lista, el recepcionista debe:

9

¿Cuál es una actitud correcta en el servicio al cliente?

10

Después de resolver un reclamo, el empleado debe:

 
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