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Indicadores de desempeño en la administración pública

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Indicadores de desempeño en la administración pública

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About this activity

Mide servicios al ciudadano

Created by

Ruby Esmeralda Esquivel Chapa
Ruby Esmeralda Esquivel Chapa
Mexico

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Indicadores de desempeño en la administración pública
 

Indicadores de desempeño en la administración públicaOnline version

Mide servicios al ciudadano

by Ruby Esmeralda Esquivel Chapa
1

La eficiencia se mide únicamente por la cantidad de trámites realizados, sin considerar calidad.

2

La satisfacción ciudadana se utiliza como indicador de la calidad del servicio.

3

En la administración pública, la transparencia no se refleja en los indicadores de desempeño.

4

Los indicadores de desempeño miden resultados y servicios a la ciudadanía.

5

La eficiencia en la administración pública implica relación entre recursos usados y resultados obtenidos.

6

La rendición de cuentas es parte del seguimiento y evaluación institucional.

7

Los indicadores deben cambiar cada mes sin mantener una base histórica.

8

Un indicador no necesita ser específico ni medible; puede ser ambiguo.

9

Un indicador SMART es específico, medible, alcanzable, relevante y con tiempo definido.

10

Los indicadores de desempeño solo evalúan costos y nunca resultados.

 
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