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Crossword Puzzle
Crossword Puzzle

Plataformas Omnicanal: crucigrama

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Plataformas Omnicanal: crucigrama

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About this activity

Herramientas y plataformas omnicanal

Created by

Salinas Rangel Ismael Josías
Salinas Rangel Ismael Josías
Mexico

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Plataformas Omnicanal: crucigrama
 

Crossword Puzzle

Plataformas Omnicanal: crucigramaOnline version

Herramientas y plataformas omnicanal

by Salinas Rangel Ismael Josías
1

Plataforma ideal para volúmenes masivos de consultas que gestiona tickets de email, chat y redes sociales.

2

Herramienta tecnológica que integra todos los canales de comunicación y venta en una única interfaz.

3

Plataforma con gran capacidad para adaptarse a procesos internos y control de niveles de servicio (SLA).

4

CRM que ofrece una visión 360° del cliente y utiliza IA (Einstein) para predicciones avanzadas.

5

Correo electrónico recibido en la bandeja de entrada.

6

Sistema de gestión de consultas que convierte mensajes de diversos canales en casos rastreables.

7

Siglas en inglés para los niveles de servicio que definen tiempos de respuesta rigurosos.

8

Plataforma específica para E-commerce que extrae datos directamente de Shopify.

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