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Froggy Jumps
Froggy Jumps

Rumbo a la Excelencia en Atención Hotelera

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Rumbo a la Excelencia en Atención Hotelera

Froggy Jumps

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About this activity

Quiz sobre atención al cliente en hoteles

Created by

Mary Ángela Zambrana Villafuerte
Mary Ángela Zambrana Villafuerte
Costa Rica

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Rumbo a la Excelencia en Atención Hotelera
 

Froggy Jumps

Rumbo a la Excelencia en Atención HoteleraOnline version

Quiz sobre atención al cliente en hoteles

by Mary Ángela Zambrana Villafuerte
1

¿Qué abarca la atención al cliente en hotelería?

2

¿Qué espera un cliente de ocio en cuanto a atención?

3

Principio clave: escucha activa se aplica para...

4

Regla clave de la atención:

5

Habilidades laborales importantes en hotelería incluyen...

6

¿Qué habilidad facilita la gestión de reservas y sistemas?

7

Tipo de cliente corporativo busca...

8

¿Qué tipo de cliente paga la empresa y requiere formalidad?

9

Para mantener confidencialidad, se prioriza...

10

Un aspecto clave para clientes de lujo es...

 
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