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Froggy Jumps
Froggy Jumps

Help Desk Quiz Esencial

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Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Help Desk Quiz Esencial

Froggy Jumps

Played 80 %Accuracy 100 Average time 01:05
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About this activity

Conocimientos clave de Help Desk

Created by

oscar onofre
oscar onofre
Mexico

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Help Desk Quiz Esencial
 

Froggy Jumps

Help Desk Quiz EsencialOnline version

Conocimientos clave de Help Desk

by oscar onofre
1

¿Qué es un Help Desk?

2

¿Función principal del Help Desk?

3

¿Qué es una incidencia?

4

¿Qué es un ticket de soporte?

5

¿Qué información debe contener un ticket?

6

¿Qué significa SLA?

7

¿Qué es soporte de primer nivel?

8

¿Qué es soporte de segundo nivel?

9

¿Qué es soporte de tercer nivel?

10

¿Qué es mantenimiento preventivo?

11

¿Qué es mantenimiento correctivo?

12

¿Qué habilidades debe tener un técnico?

13

¿Qué es atención al cliente en Help Desk?

14

¿Qué es escalamiento de un ticket?

15

¿Qué herramientas usa un Help Desk?

16

¿Qué es diagnóstico de problemas?

17

¿Qué es una base de conocimientos?

18

¿Qué es soporte remoto?

19

¿Qué es soporte presencial?

20

¿Qué es tiempo de respuesta?

21

¿Qué es tiempo de resolución?

22

¿Qué es satisfacción del usuario?

23

¿Qué tipo de problemas atiende un Help Desk?

24

¿Por qué es importante documentar problemas?

 
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