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Froggy Jumps
Froggy Jumps

Salve a Firma: KPI em Jogo!

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Salve a Firma: KPI em Jogo!

Froggy Jumps

Played 3 %Accuracy 50 Average time 03:24
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About this activity

Quiz sobre KPI de desempenho

Created by

Mariana Lacerda Gomes
Mariana Lacerda Gomes
Brazil

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Salve a Firma: KPI em Jogo!
 

Froggy Jumps

Salve a Firma: KPI em Jogo!Online version

Quiz sobre KPI de desempenho

by Mariana Lacerda Gomes
1

O que significa KPI

2

Para melhorar a satisfação do cliente, qual KPI é usado para medir a impressão geral que o cliente tem após o atendimento?

3

Se a fila de atendimento está longa, qual KPI ajuda a monitorar isso e a eficiência do atendimento?

4

Qual KPI indica quantos clientes voltam a comprar após a primeira compra?

5

Quando as chamadas de suporte são muito longas, qual KPI reflete a eficiência do atendimento ao cliente?

6

Se o objetivo é aumentar as vendas, qual KPI acompanha o desempenho de vendas no período?

7

Qual KPI mede a rapidez com que um pedido é processado desde a venda até a entrega?

8

Numa empresa, qual KPI ajuda a entender quantos clientes estão desistindo no processo de compra?

9

Para melhorar a experiência do cliente, qual KPI é útil para medir a repetição de compras?

10

Qual KPI, quando alto, pode indicar que a empresa está oferecendo bom valor percebido?

 
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