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Karen Bernal - Monitoreo

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Karen Bernal - Monitoreo

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About this activity

Actividad de monitoreo para la agente Karen Bernal para que pueda trabajar en sus oportunidades de mejora e incrementar su desarrollo y trabajo profesional.

Created by

Andrea Cortés
Andrea Cortés
Colombia

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Karen Bernal - Monitoreo
 

Karen Bernal - MonitoreoOnline version

Actividad de monitoreo para la agente Karen Bernal para que pueda trabajar en sus oportunidades de mejora e incrementar su desarrollo y trabajo profesional.

by Andrea Cortés
1

¿Debo leer el procedimiento completo aunque el ciudadano solo haya preguntado por un requisito?

2

Si el trámite solicitado por el peticionario no aparece en los protocolos de la Línea 141, ¿debo realizar la consulta con el equipo de abogados antes de entregar la orientación?

3

¿Es permitido aprovechar las retomas de tiempo (cada 2 minutos) para pedir datos que olvidé preguntar al inicio de la llamada?

4

¿Debo retomar la interacción con el ciudadano en el tiempo establecido, incluso si aún no tengo la respuesta definitiva del área jurídica?

 
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