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Crossword Puzzle
Crossword Puzzle

Conceptos básicos

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G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
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Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

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Conceptos básicos
 

Crossword Puzzle

Conceptos básicosOnline version

juego en clase

by Telma Zarate
1

Característica de los servicios que impide verlos, tocarlos o probarlos antes de ser adquiridos.

2

Propiedad de los servicios que indica que su producción y consumo ocurren al mismo tiempo.

3

Característica de los servicios que impide almacenarlos para venderlos o utilizarlos posteriormente.

4

Característica que hace que la calidad de un servicio pueda cambiar según quién lo preste, cuándo y dónde se preste.

5

Modelo utilizado para medir la calidad percibida de un servicio mediante dimensiones específicas de evaluación.

6

Actividad o beneficio ofrecido para satisfacer una necesidad sin implicar necesariamente la propiedad de un bien físico.

7

Proceso de identificar, crear y entregar valor para satisfacer las necesidades de los clientes.

8

Modelo que relaciona empresa, empleados y clientes en el marketing de servicios.

9

Tipo de marketing que comunica al cliente la promesa de valor del servicio.

10

Tipo de marketing orientado a capacitar y motivar a los empleados.

11

Tipo de marketing que ocurre durante la interacción directa entre empleado y cliente.

12

Persona que recibe, utiliza y evalúa un servicio.

13

Compromiso del cliente de seguir utilizando y recomendando una empresa o servicio.

5
2
1
4
9
7
10
13
11
6
3
12
 
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