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Froggy Jumps

Played 23

About this activity

Buenas prácticas en atención

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Colombia

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Froggy Jumps

Cuidado al Cliente ContableOnline version

Buenas prácticas en atención

by Martha Luz Gonzalez Pajaro
1

¿Cuál es el primer paso de la escucha activa según el texto?

2

¿Qué debes hacer si no puedes cumplir un plazo tributario?

3

La empatía genuina implica:

4

En comunicación, ¿qué se recomienda evitar para ser claro?

5

Una actitud proactiva consiste en:

6

El trato igualitario implica:

7

¿Qué hacer con la confidencialidad de la información?

8

Cuando surge un problema, la respuesta debe ser:

9

El seguimiento postventa busca:

10

La mejora continua se logra mediante:

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