Missing and Damaged Shipment Review

Froggy Jumps

Played 32 %Accuracy 44 Average time 00:42

Create copy

About this activity

Review the procedures for creating IMRTs!

Created by

Caitlyn

United States

Download the paper version to play

Top 10 results

#	Player	Accuracy	time
1	Caitlyn May 26, 2026	% 100	01:48
2	Amelia Lambert June 10, 2026	% 80	00:41

Do you want to stay in the Top 10 of this game? Log in to identify yourself.

Make your own free game from our game creator

Compete against your friends to see who gets the best score in this game

Make challenge

The Integumentary System

Breanna Nesbitt

United States

(58)

Functions and Structures of the skin
Ethos, Pathos, and Logos Quiz

Kristine Vester

United States

(131)

Test your knowledge of ethos, pathos, and logos with these 10 questions on examples of persuasive techniques.
Phlebotomy Order of Draw Quiz

Pamela Chapman

United States

(59)

Test your knowledge of the order of draw in Phlebotomy with these 10 questions!
pizza

Lorelay Tyana

Romania

(259)

joc despre pizza
Bill of Rights Game - The Constitutionalist

Doni The Don

United States

(89)

Test your knowledge on the Bill of Rights. A fun way to test your knowledge and focus on where you need to improve.


Froggy Jumps Missing and Damaged Shipment ReviewOnline version Review the procedures for creating IMRTs! by Caitlyn 1 A customer calls in and tells you they are missing items from an order. What do you do? a Transfer them to Orders b Help them by looking at the order in Sales History c Help them by immediately creating an IMRT 2 What is an IMRT? a A replacement order a customer must pay for b Just a normal order, a customer buys online c A Free- Replacement Order 3 We can replace items ordered within how many days? (Without supervisor permission) a 90 b 60 c 30 4 How do you replace an item in a kit or enrollment? a Put in the kits item number b Put in the item number of the product from the kit and detail in the notes c Send to Solutions 5 We only replace items damaged by..... a the customer b Abeka, Weather and carrier damage c Abeka 6 When we create an IMRT we always create _________ in NAV to document a an email b a Navinote c a Concern 7 Where should we check first if an item is missing? a Open S. Order and Backorders b Sales History c Balance 8 If the item isn't in Open S. Orders or Backordered, where should you go next? a Open a Concern b Balance c Sales History 9 If the customer is missing DVDs, where do you go to make sure they were supposed to receive them? a NAV b APCOM c FAPPL 10 After we verify an item is not on back order, and they were supposed to receive the item, what is the last thing we need to do before we create an IMRT? a Track the Package b Ask a Supervisor c Create the IMRT

Froggy Jumps

Missing and Damaged Shipment ReviewOnline version

Review the procedures for creating IMRTs!

by Caitlyn

A customer calls in and tells you they are missing items from an order. What do you do?

Transfer them to Orders

Help them by looking at the order in Sales History

Help them by immediately creating an IMRT

What is an IMRT?

A replacement order a customer must pay for

Just a normal order, a customer buys online

A Free- Replacement Order

We can replace items ordered within how many days? (Without supervisor permission)

How do you replace an item in a kit or enrollment?

Put in the kits item number

Put in the item number of the product from the kit and detail in the notes

Send to Solutions

We only replace items damaged by.....

the customer

Abeka, Weather and carrier damage

Abeka

When we create an IMRT we always create _________ in NAV to document

an email

a Navinote

a Concern

Where should we check first if an item is missing?

Open S. Order and Backorders

Sales History

Balance

If the item isn't in Open S. Orders or Backordered, where should you go next?

Open a Concern

Balance

Sales History

If the customer is missing DVDs, where do you go to make sure they were supposed to receive them?

NAV

APCOM

FAPPL

After we verify an item is not on back order, and they were supposed to receive the item, what is the last thing we need to do before we create an IMRT?

Track the Package

Ask a Supervisor

Create the IMRT

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Missing and Damaged Shipment Review

Froggy Jumps

About this activity

Created by

Download the paper version to play

Top Games

Froggy Jumps

The Integumentary System

Froggy Jumps

Ethos, Pathos, and Logos Quiz

Froggy Jumps

Phlebotomy Order of Draw Quiz

Froggy Jumps

pizza

Froggy Jumps

Bill of Rights Game - The Constitutionalist

Froggy Jumps

Missing and Damaged Shipment ReviewOnline version

by Caitlyn

A customer calls in and tells you they are missing items from an order. What do you do?

What is an IMRT?

We can replace items ordered within how many days? (Without supervisor permission)

How do you replace an item in a kit or enrollment?

We only replace items damaged by.....

When we create an IMRT we always create _________ in NAV to document

Where should we check first if an item is missing?

If the item isn't in Open S. Orders or Backordered, where should you go next?

If the customer is missing DVDs, where do you go to make sure they were supposed to receive them?

After we verify an item is not on back order, and they were supposed to receive the item, what is the last thing we need to do before we create an IMRT?

		%
	Anonymous	%
		%
		%