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COMPREHENSION OF THE VIDEOS

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COMPREHENSION OF THE VIDEOS

by Büşranur İnce
1

Wi-Fi is the second most common complaint at 14%.

2

Exactly 11% of guests complain about the price of the room.

3

Noise complaints usually come from the street or neighboring rooms.

4

Most service complaints are related to the hotel gym and pool.

5

Phil is staying at the hotel for a holiday.

6

The chambermaid offered to call the manager immediately for Phil.

7

Phil received an espresso instead of a cappuccino.

8

In the "good" version, Phil asks the kitchen to change the items quickly.

9

Phil complained about the slow Wi-Fi at the end of his stay.

10

Phil's room was noisy because of a loud party in the lobby.

11

The hotel gave Phil a free night's stay because of the noise.

12

Phil said he wouldn't recommend the hotel.

13

The receptionist was able to fix the Wi-Fi after Phil checked out.

14

Phil received white toast instead of brown toast.

15

Noise complaints usually come from the street or neighboring rooms.

16

Phil's room was noisy because of a loud party in the lobby.

17

The new room Phil was offered overlooked a garden.

18

Phil asked for a full refund for his breakfast because it was late.

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