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Froggy Jumps
Froggy Jumps

Consecuencias de un mal servicio al cliente

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Consecuencias de un mal servicio al cliente

Froggy Jumps

Played 16
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About this activity

Impactos y riesgos

Created by

Lucas Tadeo
Lucas Tadeo
Colombia

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Consecuencias de un mal servicio al cliente
 

Froggy Jumps

Consecuencias de un mal servicio al clienteOnline version

Impactos y riesgos

by Lucas Tadeo
1

¿Qué pasa cuando un cliente recibe un mal servicio y no se queja?

2

¿Cuál es una consecuencia reputacional típica de un mal servicio?

3

¿Cómo afecta un mal servicio a la lealtad del cliente?

4

¿Qué impacto suele tener en las ventas cuando el servicio es deficiente?

5

¿Qué efecto puede tener en los costos si se gestiona mal una queja?

6

¿Qué riesgo existe para el personal ante un mal servicio crónico?

7

¿Qué puede ocurrir en redes sociales ante un mal servicio?

8

¿Cómo afecta la experiencia negativa al porcentaje de repetición de compra?

9

¿Qué impacto legal o contractual puede surgir de un mal servicio?

10

¿Qué indicador de satisfacción se suele ver afectado por un mal servicio?

 
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