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Atención inclusiva en turismo

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Guía de atención a discapacidad

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Dominican Republic

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Atención inclusiva en turismo
 

Atención inclusiva en turismoOnline version

Guía de atención a discapacidad

by Paula Dominguez
1

Usar lenguaje claro y sencillo evita malentendidos para clientes con discapacidad.

2

Si la información de accesibilidad es costosa, puede omitirse sin afectar al cliente.

3

La ayuda adicional solo debe ofrecerse si el cliente lo solicita directamente, sin iniciativa del personal.

4

El personal debe asumir todas las discapacidades del cliente sin consultar.

5

Identificar y respetar las necesidades de accesibilidad desde el primer contacto.

6

No preguntar sobre necesidades de accesibilidad para evitar incomodar al cliente.

7

Si el cliente tiene discapacidad, no es necesario adaptar el entorno físico si no hay quejas previas.

8

Ofrecer información en formatos accesibles (Braille, lectura fácil) mejora la experiencia de personas con discapacidad.

9

Brindar asistencia personalizada cuando la persona la solicita respeta su autonomía.

10

Adaptar rutas y señalización para facilitar movilidad en alojamientos y servicios turísticos.

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