New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Froggy Jumps
Froggy Jumps

Desafío Gerencial: Calidad y Servicio

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Desafío Gerencial: Calidad y Servicio

Froggy Jumps

Played 8
Create copy

About this activity

Quiz de gestión de calidad

Created by

Jessica Monsalve Cárdenas
Jessica Monsalve Cárdenas
Colombia

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Desafío Gerencial: Calidad y Servicio
 

Froggy Jumps

Desafío Gerencial: Calidad y ServicioOnline version

Quiz de gestión de calidad

by Jessica Monsalve Cárdenas
1

En administración de la calidad, ¿qué busca principalmente la mejora continua?

2

En gerencia del servicio, ¿qué elemento determina mayormente la lealtad del cliente?

3

El Balanced Scorecard utiliza cuatro perspectivas: financiera, cliente, procesos y ¿qué otra?

4

La reingeniería se define como:

5

¿Qué es benchmarking?

6

Outsourcing se refiere a:

7

Empowerment implica:

8

Una desventaja común del outsourcing es:

9

El Balanced Scorecard facilita la gestión al equilibrar:

10

El empowerment efectivo requiere:

11

¿Qué busca un modelo gerencial en una empresa?

12

Un restaurante capacita a su personal para brindar mejor atención, rapidez y amabilidad a los clientes. ¿Qué modelo está implementando?

13

¿Cuál es la principal diferencia entre la administración de la calidad y la reingeniería?

14

¿Cuál es la diferencia entre empowerment y gerencia del servicio?

 
Are you sure you want to leave the page?

If you leave the page, you will lose your game progress.