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Crossword Puzzle
Crossword Puzzle

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tarea 4
 

Crossword Puzzle

tarea 4Online version

crucigrama

by Maria Eugenia Ulloa
1

Mantener la calma y compostura frente a clientes molestos o agresivos.

2

Capacidad de comprender y compartir los sentimientos del cliente.

3

Habilidad basada en construir relaciones sólidas y entender necesidades.

4

Tipo de comunicación clara esencial para evitar malentendidos.

5

Habilidades relacionadas con actitudes, comportamientos y valores.

6

Habilidades vinculadas a conocimientos académicos o técnicos.

7

Mantener el autocontrol cuando los clientes están frustrados.

8

Capacidad de ajustarse a diferentes situaciones y tipos de clientes.

9

Acción atenta de prestar atención a lo que el cliente dice y no dice.

10

Competencia blanda que implica guiar y motivar a otros.

11

Capacidad para llegar a acuerdos beneficiosos para ambas partes.

12

Conocimientos para usar herramientas de comunicación y gestión.

13

Seguir pasos establecidos para un servicio preciso y confiable.

14

Forma de pensar para encontrar soluciones innovadoras a problemas.

15

Habilidad blanda que involucra la calidez en el trato personal.

16

Inversión regular para mejorar las habilidades de los agentes.

5
2
13
6
15
11
1
12
16
3
8
10
7
14
9
 
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