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Froggy Jumps
Froggy Jumps

Atención y Servicio al Cliente: Quiz 15

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Atención y Servicio al Cliente: Quiz 15

Froggy Jumps

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About this activity

Conceptos clave de la presentación

Created by

José Miguel Morales
José Miguel Morales
Colombia

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Atención y Servicio al Cliente: Quiz 15
 

Froggy Jumps

Atención y Servicio al Cliente: Quiz 15Online version

Conceptos clave de la presentación

by José Miguel Morales
1

1. ¿Qué es el cliente según la presentación?

2

2. ¿Qué aporta el cliente a una empresa además del producto?

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3. ¿Qué se entiende por Momentos de Verdad?

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4. ¿Cuántos momentos de verdad se destacan en la guía?

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5. ¿Qué significa Valor Agregado en este contexto?

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6. ¿Qué es el Ciclo del Servicio?

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7. ¿Qué integra el Triángulo del Servicio de Karl Albrecht?

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8. ¿Qué define un Estándar del Servicio?

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9. ¿Cómo se clasifican los clientes según la presentación?

10

10. ¿Qué busca la Atención Personalizada?

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11. ¿Qué herramienta ayuda a personalizar la atención según el cliente?

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12. ¿Qué implica el manejo de agenda en cara a cara?

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13. ¿Qué cubre la pauta de discapacidad en la atención?

14

14. ¿Qué comportamiento se espera en Cara a Cara?

15

15. ¿Qué mensaje resume la filosofía de la presentación?

 
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