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Froggy Jumps
Froggy Jumps

Excelencia del servicio y ciclo del servicio

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Excelencia del servicio y ciclo del servicio

Froggy Jumps

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About this activity

Calidad y ciclo del servicio

Created by

Dayana Beltrán
Dayana Beltrán
Colombia

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Excelencia del servicio y ciclo del servicio
 

Froggy Jumps

Excelencia del servicio y ciclo del servicioOnline version

Calidad y ciclo del servicio

by Dayana Beltrán
1

¿Qué describe la excelencia del servicio en una empresa?

2

¿Cuál es la primera fase del ciclo del servicio?

3

¿Qué rol cumple el diseño del servicio en la excelencia?

4

En el ciclo del servicio, ¿qué implica la entrega y operación?

5

¿Qué se busca con la medición de la experiencia del cliente?

6

¿Qué es la mejora continua en el servicio?

7

¿Qué herramienta ayuda a gestionar el ciclo de servicio?

8

¿Qué indica la retroalimentación del cliente?

9

¿Qué componente es clave para la excelencia operativa?

10

¿Cuál es un objetivo de la excelencia del servicio?

 
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