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Estrategias de Comunicación Asertiva

Crossword Puzzle

Played 2 %Accuracy 100 Average time 05:53

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Técnicas para resolver conflictos

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Guatemala

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Estrategias de Comunicación Asertiva
 

Crossword Puzzle

Estrategias de Comunicación AsertivaOnline version

Técnicas para resolver conflictos

by Carlos Enrique Chiquitó Burrión
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La escucha activa va mucho más allá de simplemente oír palabras. Implica prestar atención plena al interlocutor, comprender su mensaje y demostrar que lo estamos recibiendo con apertura y sin juicios.

2

El Lenguaje No Violento (LNV) propone un modelo de comunicación basado en la empatía y la honestidad; su objetivo es conectar con las necesidades humanas profundas.

3

Describir hechos concretos sin evaluar ni juzgar.

4

Identificar la necesidad no satisfecha detrás del sentimiento.

5

Formular una solicitud clara, concreta y realizable.

6

Nombrar la emoción en voz alta o por escrito.

7

Pausa estratégica: tomarse un momento antes de responder para regular la activación emocional.

8

Técnicas de respiración consciente reducen la respuesta de estrés en segundos.

9

Identificar qué emoción se está experimentando y su intensidad antes de actuar.

10

El Lenguaje No Violento es ampliamente utilizado en mediación de conflictos.

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