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Froggy Jumps
Froggy Jumps

Desafío ISO/IEC 20000-1: SGS

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Desafío ISO/IEC 20000-1: SGS

Froggy Jumps

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Played 24
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About this activity

Quiz sobre la norma ISO/IEC 20000-1

Created by

Robert Gutiérrez Rodríguez
Robert Gutiérrez Rodríguez
Colombia

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Desafío ISO/IEC 20000-1: SGS
 

Froggy Jumps

Desafío ISO/IEC 20000-1: SGSOnline version

Quiz sobre la norma ISO/IEC 20000-1

by Robert Gutiérrez Rodríguez
1

¿Qué es un Acuerdo de Nivel de Servicio (SLA)?

2

¿Qué describe un Catálogo de Servicio?

3

¿Qué representa un Cliente en SGS?

4

¿Qué implica la Continuidad del Servicio?

5

¿Qué es un Componente del Servicio?

6

¿Qué se entiende por Error conocido?

7

¿Qué engloba la Gestión de Servicio?

8

¿Qué es un Incidente según ISO 20000-1?

9

¿Qué es una Solicitud de Cambio?

10

¿Qué se entiende por Seguridad de la Información?

 
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