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Identificación del problema real del cliente

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Identificación del problema real del cliente

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Identifica el problema real del cliente

Created by

Mercedes Arboleda
Mercedes Arboleda
Ecuador

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Identificación del problema real del cliente
 

Identificación del problema real del clienteOnline version

Identifica el problema real del cliente

by Mercedes Arboleda
1

Para saber el problema real basta con preguntar por efectos sin datos.

2

La solución solicitada por el cliente es, por definición, el problema real.

3

Si el cliente está satisfecho, no existe un problema real.

4

Las entrevistas y la observación ayudan a identificar el problema real.

5

Identificar el problema real implica entender su impacto en el negocio.

6

El problema real no es lo mismo que la solución solicitada.

7

El problema real se describe en términos de impacto y frecuencia.

8

Antes de proponer soluciones, es necesario definir el problema real.

9

Los datos financieros no aportan información para identificar el problema real.

10

El problema real siempre se descubre en la primera conversación.

 
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