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Froggy Jumps
Froggy Jumps

Comunicación Humana y Servicio al Cliente

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Comunicación Humana y Servicio al Cliente

Froggy Jumps

Played 9
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About this activity

Relación humana y servicio

Created by

Mary
Mary
Dominican Republic

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Comunicación Humana y Servicio al Cliente
 

Froggy Jumps

Comunicación Humana y Servicio al ClienteOnline version

Relación humana y servicio

by Mary
1

¿Qué describe la comunicación efectiva en servicio al cliente?

2

Una conducta clave para una relación humana positiva es?

3

Qué técnica ayuda a entender necesidades del cliente?

4

Cómo manejar una queja de cliente de forma adecuada?

5

Qué es la asertividad en servicio al cliente?

6

Qué opción mejora la experiencia del cliente?

7

Qué indica una comunicación no verbal adecuada?

8

Qué rol tiene la empatía en la relación cliente?

9

Qué debe incluir el cierre de una interacción?

10

Qué significa servicio proactivo?

 
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