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Froggy Jumps
Froggy Jumps

Guía Práctica: Quejas y Fidelización

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Guía Práctica: Quejas y Fidelización

Froggy Jumps

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About this activity

Quejas y fidelización de clientes

Created by

Deimy Guzman
Deimy Guzman
Dominican Republic

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Guía Práctica: Quejas y Fidelización
 

Froggy Jumps

Guía Práctica: Quejas y FidelizaciónOnline version

Quejas y fidelización de clientes

by Deimy Guzman
1

¿Qué error cometif3 la empresa?

2

¿Qué consecuencias puede tener para el negocio?

3

¿Que9 debif3 hacer la empresa?

4

¿Cue1les son me9todos comunes para evaluar la calidad del servicio?

5

¿Cue1les son los primeros tres pasos en el proceso de una reclamacif3n?

6

¿Que9 debe contener la reclamacif3n en el documento?

7

Nombra una te9cnica de fidelizacif3n.

8

¿Que9 permite un buen servicio postventa?

9

¿Por que9 es importante escuchar al cliente cuando presenta una queja?

 
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