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Crossword Puzzle
Crossword Puzzle

CTO Course Vocab Review

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CTO Course Vocab Review
 

Crossword Puzzle

CTO Course Vocab ReviewOnline version

Vocabulary review Modules 1-7

by Beth Facello
1

This training bridges the classroom training where new hires learn what the job is to individualized training to agency and industry standards

2

This form is completed daily and provides immediate, accurate, and objective feedback to the trainee

3

This phase of learning provides foundational knowledge tot he trainee

4

OJT Procedural Testing, OJT Skills Testing, Written Exams and Quizzes are all part of what type of testing?

5

A system for monitoring, reviewing, and evaluating calls, to ensure standards are being met

6

This "C" in the 7 "C"'s of Communication is logical and focused

7

This component of the Communications Cycle refers to factors that impede the smooth flow of communication

8

Some examples of ____________ are smiling, nodding, maintinaing eye contact and raising eyebrows

9

This learning style refers to learning by doing

10

This generation is creative, prefer visually enhanced learning and stress social impact

11

When using SMART goals this objective must clearly define the action expected

12

These exercises may duplicate actual job tasks (or a segment of a task) or may provide some experience to help the trainee build new skills or knowledge

13

These give the trainee written text, audio files, or video tapes of actual work samples can assist them in understanding what the outcome of the work sample was or could have been

14

When presenting material this step allows trainee to practice material covered, and eventually demonstrate capability to replicate required processes and procedures in a real-world environment

15

This type of writing is the opinion of the author

16

In the Experiential Learning Cycle this is where the Trainee takes a step back to self-reflect on performance

17

Brought to the court by an individual. Focuses on compensation and dispute resolution for parties

18

Holds management responsible for failure to enforce policies and procedures.

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17
13
16
2
12
18
15
3
11
10
7
6
1
14
5
4
8
 
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