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Crossword Puzzle
Crossword Puzzle

Zara: Calidad y Cliente en Acción

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Zara: Calidad y Cliente en Acción
 

Crossword Puzzle

Zara: Calidad y Cliente en AcciónOnline version

Conceptos clave de la cultura Zara

by Victor Marenco Luna
1

Conjunto de características que satisfacen necesidades y expectativas.

2

Conjunto de valores y normas que guían la forma de trabajar.

3

Persona o entidad que recibe productos o servicios, a quien se orienta la oferta.

4

Conjunto de actividades interrelacionadas que entregan un resultado.

5

Acción de identificar y corregir deficiencias para aumentar el desempeño.

6

Proceso de adquirir conocimiento y mejorar prácticas a partir de experiencias.

7

Capacidad de guiar, inspirar y coordinar a un equipo hacia objetivos.

8

Interacción que agrega valor al usuario durante la entrega.

9

Grado en que se cumplen expectativas y se percibe valor.

10

Acciones para evitar fallos, errores o pérdidas futuras.

11

Introducción de cambios o ideas nuevas que mejoran productos o procesos.

12

Aplicación de normas y procedimientos para lograr consistencia.

13

Capacidad para entender necesidades y feedback de los usuarios.

14

Compromiso comunicado por la marca sobre lo que entregará.

15

Percepción total del usuario durante y después la interacción.

12
9
10
2
3
15
5
8
14
6
11
7
1
4
13
 
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