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Froggy Jumps
Froggy Jumps

Resolución de conflictos: quiz

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Resolución de conflictos: quiz

Froggy Jumps

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About this activity

Conoce técnicas efectivas

Created by

Danna
Danna
Colombia

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Resolución de conflictos: quiz
 

Froggy Jumps

Resolución de conflictos: quizOnline version

Conoce técnicas efectivas

by Danna
1

¿Qué es la mediación en resolución de conflictos?

2

¿Cuál es el primer paso para resolver un conflicto?

3

La escucha activa implica:

4

¿Qué técnica ayuda a evitar ataques personales?

5

¿Qué significa “ganar-ganar”?

6

Un ambiente propicio para resolver conflictos es:

7

¿Qué puede pasar si un conflicto no se resuelve?

8

La asertividad en resolución de conflictos significa:

9

¿Qué rol cumple un tercero neutral?

10

Una buena gestión del conflicto evita:

11

¿Qué rol cumple la empatía en la resolución de conflictos de talento humano?

12

¿Qué documento es útil para formalizar acuerdos tras una mediación?

13

¿Qué indicador ayuda a evaluar la efectividad de una resolución de conflicto?

14

¿Qué aspecto debe priorizarse al resolver conflictos de talento humano?

15

¿Qué acción se debe evitar para no agravar un conflicto en el área de talento humano?

 
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