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About this activity

Lee la situación y determina si es adecuado o no la forma de solucionar el problema.

Created by

Adilene Sánchez
Adilene Sánchez
Mexico

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Gestión de soluciones
 

Gestión de solucionesOnline version

Lee la situación y determina si es adecuado o no la forma de solucionar el problema.

by Adilene Sánchez
1

Resumir lo acordado y confirmar los siguientes pasos es buena práctica.

2

Cerrar la queja sin confirmar si el cliente está satisfecho.

3

Es adecuado escuchar atentamente al cliente antes de proponer una solución.

4

Ofrecer una disculpa sincera puede ayudar a bajar la tensión.

5

Evitar pedir datos relevantes para resolver la queja y no documentarla.

6

Proporcionar soluciones claras con plazos realistas mejora la satisfacción del cliente.

7

Analizar la queja para identificar causas y prevenir recurrencias.

8

Ignorar las quejas repetidas y no comunicar cambios es una buena práctica.

9

Responder con una disculpa genérica sin verificar el problema siempre basta.

 
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