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Froggy Jumps
Froggy Jumps

Abordaje y Atención al Cliente

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Abordaje y Atención al Cliente

Froggy Jumps

Played 48 %Accuracy 35 Average time 00:40
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About this activity

Quiz sobre cómo abordar y atender clientes

Created by

Geraldine Barajas
Geraldine Barajas
Colombia

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Abordaje y Atención al Cliente
 

Froggy Jumps

Abordaje y Atención al ClienteOnline version

Quiz sobre cómo abordar y atender clientes

by Geraldine Barajas
1

¿Qué implica un buen abordaje al cliente?

2

¿Cuál es un saludo profesional adecuado?

3

¿Qué técnica ayuda a entender necesidades?

4

Ante una queja, ¿qué actitud es clave?

5

Cómo cerrar una interacción satisfactoria

6

¿Qué es la escucha activa?

7

¿Qué lenguaje evitar?

8

¿Qué rol tiene la empatía en ventas?

9

¿Qué hacer después de una atención excelente?

10

¿Qué herramienta mejora la atención?

 
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