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Froggy Jumps
Froggy Jumps

Comunicación asertiva y resolución de conflictos

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Comunicación asertiva y resolución de conflictos

Froggy Jumps

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Conduce mejor en punto de venta

Created by

psicologo innovagest
psicologo innovagest
Colombia

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Comunicación asertiva y resolución de conflictos
 

Froggy Jumps

Comunicación asertiva y resolución de conflictosOnline version

Conduce mejor en punto de venta

by psicologo innovagest
1

¿Cuál es el objetivo principal de la comunicación asertiva en atención al cliente?

2

¿Qué técnica ayuda a expresar un reclamo sin confrontación?

3

En un conflicto, ¿qué opción fomenta la resolución?

4

¿Qué recurso facilita la escucha activa en ventas?

5

Si un cliente está molesto, ¿qué actitud es adecuada?

6

¿Qué método ayuda a evitar malentendidos en la conversación?

7

¿Qué señal de lenguaje corporal favorece la comunicación asertiva?

8

En resolución de conflictos, ¿qué es fundamental?

9

¿Qué procedimiento reduce tensiones en un reclamo?

10

¿Cómo debe cerrar una conversación difícil en un punto de venta?

 
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