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Quejas y reclamaciones: verdad o mentira

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Quejas y reclamaciones: verdad o mentira

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Gestión de quejas y reclamaciones

Created by

MARI CARMEN
MARI CARMEN
Spain

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Quejas y reclamaciones: verdad o mentira
 

Quejas y reclamaciones: verdad o mentiraOnline version

Gestión de quejas y reclamaciones

by MARI CARMEN
1

Puede haber canales oficiales de atención al cliente para presentar quejas.

2

Las reclamaciones deben presentarse sólo en persona.

3

Es recomendable adjuntar pruebas o documentos que respalden la queja.

4

Una queja formal debe presentarse por escrito ante la empresa.

5

El tiempo de resolución siempre es de 24 horas.

6

La protección de datos garantiza que la reclamación no se divulgue sin tu consentimiento.

7

La empresa debe darte una respuesta por escrito.

8

La empresa no está obligada a conservar las pruebas de la reclamación.

9

No se puede presentar una queja sin identificar al reclamante.

10

Una vez presentada, la queja no puede ser retirada.

 
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