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Llamadas y Ofertas: Verdadero o Falso

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Llamadas y Ofertas: Verdadero o Falso

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About this activity

Ventas y fidelización (Sí/No)

Created by

Monica-Maritza FIGUEROA
Monica-Maritza FIGUEROA
Guatemala

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Llamadas y Ofertas: Verdadero o Falso
 

Llamadas y Ofertas: Verdadero o FalsoOnline version

Ventas y fidelización (Sí/No)

by Monica-Maritza FIGUEROA
1

El objetivo de migrar clientes a pospago es aumentar la fidelización

2

¿Es obligatorio confirmar la aceptación del cliente?

3

¿Escuchar al cliente mejora la conversión?

4

¿El asesor debe confirmar los datos del cliente?

5

Un cliente prepago paga después de consumir el servicio?

6

¿La llamada debe iniciar con saludo y presentación?

7

¿El cliente debe conocer todos los beneficios del plan?

8

¿Presionar demasiado al cliente mejora la experiencia?

9

¿La fecha de pago debe explicarse claramente?

10

¿Comparar el gasto en recargas con el plan puede ayudar al cierre?

11

¿Discutir con el cliente es una técnica recomendada?

12

¿El sondeo ayuda a detectar necesidades del cliente?

13

¿Finalizar la llamada sin despedirse correctamente es buena práctica?

14

¿La técnica AER incluye “Redirigir”?

15

¿El cierre comercial debe hacerse antes de presentar la oferta?

16

¿Validar la preocupación del cliente ayuda a manejar objeciones?

17

¿Los planes pospago suelen incluir más beneficios de datos y llamadas?

18

¿Está permitido ocultar condiciones del plan para cerrar la venta?

19

¿El asesor debe explicar claramente la renta mensual?

 
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