New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Froggy Jumps
Froggy Jumps

PREGUNTAS GLOSARIO CONTACT CENTER

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

PREGUNTAS GLOSARIO CONTACT CENTER

Froggy Jumps

Played 13
Create copy

About this activity

Juego para evaluar conocimientos adquiridos en el glosario de contact center

Created by

Camila Ortega
Camila Ortega
Colombia

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
PREGUNTAS GLOSARIO CONTACT CENTER
 

Froggy Jumps

PREGUNTAS GLOSARIO CONTACT CENTEROnline version

Juego para evaluar conocimientos adquiridos en el glosario de contact center

by Camila Ortega
1

¿Cuál de las siguientes imágenes representa mejor el término "Abandono al primer Intento"?

2

¿Qué es un agente o representante de servicio al cliente?

3

¿Qué imagen representa más al término actualización de pantallas?

4

¿Qué sucede durante el análisis anticipado de colas luego de examinar la cola secundaria?

5

¿Qué puede hacer un agente universal?

6

¿Qué imagen se asemeja más al término Administración de Centros de Recepción de Llamadas?

7

¿Qué es el el ACD dentro del contact center?

 
Are you sure you want to leave the page?

If you leave the page, you will lose your game progress.