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Conceptos Servicio al Cliente

Froggy Jumps

Played 1

About this activity

Conceptos Servicio al Cliente

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Colombia

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Conceptos Servicio al Cliente
 

Froggy Jumps

Conceptos Servicio al ClienteOnline version

Conceptos Servicio al Cliente

by javier ramirez
1

Persona o empresa que recibe un producto, servicio o atención de una organización.

3

Conjunto de acciones que buscan satisfacer una necesidad del cliente.

4

Reglas o parámetros que indican cómo debe prestarse un buen servicio.

5

Instantes en los que el cliente tiene contacto con la empresa y forma una opinión.

6

Algo adicional que supera lo esperado por el cliente.

7

Trato directo, amable y adaptado a las necesidades del cliente.

8

Organización de citas, compromisos, turnos o actividades según tiempo y prioridad.

9

Contacto directo para responder, orientar o recibir solicitudes.

10

Proceso completo que busca satisfacer, resolver y fidelizar al cliente antes, durante y después de la atención.

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