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CX Game - CN 400

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CX Game - CN 400

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About this activity

CX Trải nghiệm khách hàng

Created by

Đức Nguyễn Trọng
Đức Nguyễn Trọng
Viet Nam

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CX Game - CN 400
 

Crossword Puzzle

CX Game - CN 400Online version

CX Trải nghiệm khách hàng

by Đức Nguyễn Trọng
1

Khi dịch vụ đáp ứng đúng hoặc vượt kỳ vọng của khách hàng, trạng thái đó gọi là gì?

2

Đưa ra giải pháp mới để nâng cao trải nghiệm khách hàng được gọi là gì?

3

Làm nhiều nhưng không đạt kết quả mong muốn là thiếu yếu tố gì?

4

Sẵn sàng hỗ trợ khách hàng ngoài giờ làm việc thể hiện điều gì?

5

Việc giữ an toàn thông tin khách hàng và dữ liệu giao dịch được gọi là gì?

6

Các mục tiêu cụ thể giúp đánh giá mức độ hoàn thành công việc được gọi là gì?

7

Phát hiện sai sót trong giao dịch, nhân viên chủ động báo cáo và xử lý – đó là gì?

8

Ý tưởng mới giúp cải thiện công việc hoặc nâng cao chất lượng dịch vụ được gọi là gì?

7
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2
 
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